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Critical Incident Stress Management and Debriefing Services
Stress is a normal part of everyday life, and employees can develop a variety of strategies and techniques to manage it. Minimising employee stress and burnout at work has become a major management issue. Some degree of stress is considered essential to maintain interest and stimulation in the work environment, however, there are many situations that may cause stress over and above what is regarded as normal. These are termed ‘critical incidents’, and the stress caused by them is called Critical Incident Stress (CIS).
What is Critical Incident Stress?
“A physical and psychological response to an incident that presents a worker or team with complex, intense or threatening situations, and requires the mobilisation of an unusual intensity of emotional energy and professional skill. It causes a high degree of neurological arousal that involves important chemical changes in the brain and behavioural and emotional changes”. (Mitchell & Everly, 1993).
What is Critical incident stress management (CISM)?
Critical incident stress management (CISM) is a set of arrangements that are initiated by a critical incident and draw on pre-established protocols and procedures to ensure that all aspects of the employees’ needs regarding stress are met.
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